Help & FAQs – Vesfy

Welcome to Vesfy’s Help & FAQs section! Here, you’ll find answers to common questions about our products, orders, shipping, payments, and more. If you need further assistance, feel free to contact us via WhatsApp or email us at info@vesfy.eu.

1. Orders & Payments

How do I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your purchase.

What payment methods do you accept?

We accept the following payment methods:

✔️ Credit/Debit Cards (Visa, Mastercard, AMEX)
✔️ PayPal
✔️ Apple Pay / Google Pay
✔️ Bank Transfers (for select regions)
✔️ Klarna (Buy Now, Pay Later)
✔️ iDEAL (for Dutch customers)

Can I modify or cancel my order?

Once an order is placed, we start processing it immediately. However, if you need modifications or cancellations, please contact our support team within 12 hours of purchase.

Do you offer discounts or promo codes?

Yes! We occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

2. Shipping & Delivery

Where do you ship to?

We offer worldwide shipping. However, shipping times and availability may vary by country.

How long does shipping take?

• • Netherlands & Belgium: 1-day shipping (Orders placed before 23:59 PM)
  • Standard Shipping (EU): 3-7 business days
  • Standard Shipping (Worldwide): 5-12 business days
  • Express Shipping (Worldwide): 2-5 business days

Once your order is shipped, you will receive a tracking link via email.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your order on our Order Tracking Page.

What are the shipping charges?

Shipping costs vary based on your location and shipping method selected at checkout.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is unused and in its original packaging.

How do I request a return?

To initiate a return, please contact our support team at info@vesfy.eu with your order number and reason for return.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.

Do you offer exchanges?

Yes, we offer exchanges for defective or incorrect items. Contact us for assistance.

4. Product Support & Warranty

Do your products come with a warranty?

Yes, all our electronics come with a 1-year limited warranty. Some items may have extended warranties—check the product page for details.

What should I do if I receive a faulty or damaged product?

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos, and we’ll assist you with a replacement or refund.

Can I get technical support for my product?

Yes! If you need help setting up or troubleshooting your device, visit our Support Page or contact us via WhatsApp or email.

5. Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and access exclusive discounts.

How do I reset my password?

If you forgot your password, click on “Forgot Password?” on the login page and follow the instructions to reset it.

Is my personal information secure?

Yes, we use SSL encryption to protect your data. Your personal and payment details are securely stored and never shared with third parties.

Need More Help?

If you have any other questions, feel free to reach out:
📩 Email: info@vesfy.eu
📱 WhatsApp Chat: +31 623 082 446
📍 Address: Teteringsedijk 120, D2, Breda, 4817 MJ, Netherlands